Omnichannel Messaging Solutions for E-Commerce

Interact with customers along their entire online journey

Our mobile messaging solutions enable you to interact with customers at every stage - from their first visit to your web shop to becoming a repeat, loyal customer.

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Notifications

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Support

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Engagement & Loyalty

    back in stock
    customer support

Notify customers each step of the way

order confirmation

  1. Order confirmation

    Automatically confirm orders and send updates using the most popular messaging channels.

delivery tracking

  1. Delivery tracking

    Keep your customers informed during the delivery process and reduce the number of queries regarding the packages they ordered.

back in stock

  1. Back-in-stock info

    Notify customers when items on their wish lists are available again, giving them an incentive to buy what they want.

abandoned cart reminder

  1. Abandoned cart reminders

    Reduce cart abandonment rates with automated reminders, turning a lost prospect into a new customer.

    Omnichannel Messaging API

    Send messages on all channels via a single API

    Integrate our messaging solutions with your systems and send messages on SMS, Viber, WhatsApp and all other channels through a single API.

    Request a demo
    See API docs
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Create better relationships with simple messaging

personalized offer

  1. Personalized offers

    Keep customers coming back by sending timely, relevant messages tailored to their interests, or triggered by their past behaviour.

surveys and feedback

  1. Reviews & feedback

    Encourage happy customers to leave positive reviews or provide you with valuable feedback on how to improve.

    customer data platform

    Customer Data Platform

    Get a 360° view of your customers

    See all important customer data using one interface, including demographics, interests, purchasing history and more.

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    omnichannel messaging platform

    All-in-one Messaging Platform

    Powerful Omnichannel marketing platform

    Target prospects and re-engage existing customers via SMS, Viber, Email, Push and more, with detailed insight into the performance of each campaign.

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Support customers on every channel, in real-time

customer support

  1. Omnichannel support

    Provide customer support on all communication channels through a single interface.

  1. Chatbots

    Shorten customer serving time, save agent resources and reduce costs with AI chatbots.

  1. One conversation thread

    See all previous interactions with customers in one place.

  1. Custom integration

    Integrate with your own CRM or any other platform which contains customer information.

    Cloud Contact Center

    Omnichannel Customer Support - all in one platform

    Our cloud contact center platform is scalable to each business, regardless if it's a small web shop or a large enterprise.

    Request a demo
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Benefit from Omnichannel communication

SMS

Viber

WhatsApp

Telegram

Messenger

Email

Voice

Web Push

App Push

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Threema

Local presence, global reach

We provide ready-made and custom messaging solutions for large, medium and small enterprises, helping them communicate with audiences on the most preferred channels of today. With 20+ years of industry experience and 250+ experts across Europe, we have an unmatched ability to scale and tailor our solutions to each business need.

RELIABILITY & TRUST

Official
Viber Partner

Meta
Business Partner

EU GDPR
Compliant

EU PSD2 Payment Institution Licence

ISO 27001 & 9001 Certifications

GSMA Associate Member

Got questions for our team?

Feel free to reach out.